ORDERS:
All orders must be confirmed in writing in advance.

PRICES:
Product prices will be those stated in the proposal sent, which do not include VAT at the legal rate in force. The validity of prices is as established in the proposal.

TRANSPORT:
Any complaints regarding damage caused during transport must be communicated in writing within 48 hours of receipt of the order.

WARRANTY PERIOD:
PLASEQUIP, LDA. will deliver the ordered products in perfect condition and ready for use. PLASEQUIP, LDA. is responsible for any lack of conformity that becomes apparent within one year of delivery of the goods, except in cases confirmed in writing.

FAILURE TO COMPLY WITH PAYMENT TERMS:
In the event of late payment, PLASEQUIP, LDA. will issue a “debit note” corresponding to the interest on arrears, calculated at the legal rate in force. Any delay or irregularity in payments shall entitle the seller to terminate or suspend the execution of this contract or others that are in progress. When the parties have agreed that the price would be paid in installments, failure to settle any of them on time shall result in the immediate maturity of the remaining installments.

RETURNS:
Returns of material will only be accepted when justified within a maximum period of 15 working days from the date of delivery, subject to an analysis of the reasons for the return and a charge of 30%, plus shipping costs.

Returns of materials that are not in perfect condition will not be accepted. If the material has already been used and the original packaging is damaged, we will not accept the return.

Returns of materials that have been manufactured specifically for the customer will also not be accepted.

If the order is not in compliance, please contact our logistics manager by email at geral@plasequip.com within 15 business days of delivery.

The liability of PLASEQUIP, LDA. is limited to the replacement or repair of non-compliant products, excluding any other costs/damages.

In any case, PLASEQUIP, LDA. is not liable for compensation for any losses due to lost profits or other compensation of any kind.

AGREEMENT:
For all matters arising from the conclusion, execution, and interpretation of the contract or sale, the court of the District of Lisbon North shall have jurisdiction, with express waiver of any other. In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution Entity, under the terms of Law No. 144/2015, amended by Decree-Law No. 102/2017; more information is available on the Consumer Portal (www.consumidor.gov.pt).